PLATFORM ENGINEERING & SUPPORT

Obrela’s services activation and customer onboarding process is designed to ensure that clients can quickly and effectively start using our services to meet their specific needs.

As part of the onboarding process, Obrela provides training and guidance to the client’s security personnel on how to effectively use our platform and services. We also provide ongoing support throughout the activation process and beyond to ensure that our clients have a seamless experience and can quickly realize the benefits of our MDR or MRC services.

Overall, Obrela’s services are designed to be comprehensive, tailored, and highly collaborative to ensure that our clients can generate significant value out of their experience.

Our platform engineering and support services for SWORDFISH® encompass a range of activities, including:

• Platform architecture design, deployment, configuration, customization, and integration with other systems as required by the client.
• Ongoing maintenance, monitoring, and optimization of the platform to ensure its continued reliability and availability.
• Proactive and reactive support to clients, ensuring that any issues are promptly identified and resolved to minimize downtime and maximize productivity.

Obrela offers training services to help clients maximize the value of their investment, including training on the SWORDFISH Platform but also security training on security standards, processes, and workflows.

Obrela provides the client with Service Desk services, during working days and hours, responding to any technical requests and providing general consulting regarding the security infrastructure in scope. Help desk services will be provided only to those designated by the client’s personnel and not to end-users.

Obrela optionally provide the capability for integrating SWORDFISH applications with commercial and/or custom applications for advanced automations and report. This indicatively can include integration with ticketing systems, asset management repositories and reporting, BI engines.